Supervisor

Working in tandem with Store Manager/Store-In-Charge to set positive example for optimum customer service and has commendable product knowledge.

Responsibilities:

1. Customer Service

• Greet every customer with a sincere smile and positive attitude.
• Maintain product quality and ensure pleasant presentation of products.
• Provide go-the-extra-mile service to create a positive customer experience.
• Well-versed in product knowledge to upsell and cross-sell.

2. Provide Quality Standards

In tandem with the Store Management team, the Supervisor has to ensure that

• Food and Beverages quality are made consistent in accordance to company’s standards.
• Products are ordered and rotated in accordance to business needs and demands, ensuring freshness and optimum quality.
• Ensure attractiveness and enticing product presentation.

3. Daily Shift Management

• Manage assigned shift in tandem with, or in the absence of Store Manager/Store-In-Charge.
• Delegate tasks to staff, implements follow-up to ensure tasks are completed in a timely manner.

4. Product Ordering and Requisition

• Place orders according to stock-on-hand as well as business trends.
• Anticipate and communicate product and/or supply shortages to Store Manager/Store-In-Charge.
• Monitor product usage and minimize wastages.

5. Housekeeping

• Maintain a clean, friendly and organized store environment.
• Ensure a clean and tidy store work environment by ensuring that the counters, tables and shelves are clean and floor is swept and mopped regularly.
• Ensure compliance with all safety and security procedures.
• Ensure that cleaning chart is in place and adhered to.

6. Cost Control and Profitability

• Strives to meet sales targets during assigned shift.
• Daily banking in of cash sales.
• Participate in monthly stock take.

7. Management Skills

• Ability to communicate well with internal and external customers.
• Patient and well-mannered at all times.
• Ability to thrive in a team environment.
• Provides guidance to staff in a positive manner.

8. Others

• Provide training and coaching to new staff on the SOP and policies.
• Proficient in operating the POS system.
• Count and record sales takings at the end of the day as directed by store-in-charge.
• Assist Store Manager on manage food stocks movements.
• Assist in daily kitchen station set-up.
• Maintain all kitchen equipment.
• Able to work independently & be well-organized in own station.
• Bulk preparation of food items that are running low.

Requirements:

• Minimum 1 to 2 years related supervisory experience

All successful candidates can expect a competitive remuneration package, benefits and career advancement.

We regret that only short-listed candidates will be notified.